Commitments

Shipping Policy Last updated: March 10, 2016

Thank you for choosing FLEXIGRIP LIMITED. We are committed to providing fast and secure shipping for our premium hair products.

All orders are fulfilled and dispatched from our FLEXIGRIP Logistics Center in Xuchang, China (Zip: 461600).
Once shipped, you will receive a confirmation email with a tracking number...

Orders are typically processed within 1–3 business days after payment confirmation.
Once shipped, you will receive a confirmation email with a tracking number from our premium carriers (FedEx or UPS).
Please note that processing times may be extended during peak seasons or promotional periods.

We currently specialize in shipping to North America and Europe.

Estimated Delivery: 3–7 business days via FedEx / UPS.
Important: Delivery times are estimates and may be affected by customs clearance, carrier delays, or local logistics operations.

Address Accuracy: We cannot be held responsible for failed deliveries due to incorrect or incomplete addresses provided at checkout.
No P.O. Boxes: To ensure the secure delivery of high-value hair products, we do not ship to P.O. Boxes, APO, or FPO addresses.
Signature Required: Most orders will require a signature upon delivery to ensure your package reaches you safely.

Customs duties, import taxes, VAT, or other local fees are not included in the product price or shipping cost.
These charges are the sole responsibility of the customer and are determined by your local customs authorities.

We offer Free Shipping on eligible orders to North America and Europe.
FLEXIGRIP LIMITED reserves the right to select the most efficient carrier (FedEx or UPS) based on the destination and current logistics availability.
Free shipping is available for standard delivery areas. For regions identified as 'Remote Areas' by our carriers (FedEx/UPS), an additional surcharge may apply. Our team will contact you before shipment if such a fee is required.

FLEXIGRIP LIMITED is not responsible for packages that are stolen or lost after the carrier (FedEx/UPS) marks the status as "Delivered."
If your package is delayed or appears lost in transit, please contact us immediately at support@flexigripxwig.com. We will work with the carrier to initiate a formal investigation.